FAQ

flaylay2.jpg
IMG_0082 copy2.jpg

Where are you based?

We’re based in Sydney, Australia and our products are designed and made here too!

 

Will my keyboard fit this rack??

SD01

The SD01 has been designed to suit the majority of keyboards, accomodating 40% through to 104 key layouts.

We have successfully confirmed the following boards to be fully compatible with the SD01:  

- Golbat40
- Pok3r
- Duck Viper v1
- Duck Viper v2
- Noxary X60
- HHKB (all types)
- GON NeRD60
- Whitefox
- Novatouch TKL
- Hubble MIRA
- Realforce 87U
- Ducky Shine 3
- Apple keyboards ;)

Particularly tall keyboards such as IBM Bucking Spring models and tall 1800 boards (i.e. Skidata) are not recommended for use with the SD01 due to their high centre of gravity. 

 

S03

The S03 shares the same compatibility as the SD01. 

D03

While the D03 is compatible with some TKL layout keyboards such as the CoolerMaster Novatouch, you may experience clearance issues with taller boards such as the Topre Realforce 87U. For these taller boards we recommend the S03 which was built with a wider level of support in mind.

 

I’ve got a weird keyboard that I really want a stand for – can you help me?

Yes! We’re more than happy to look at custom sized stands –  contact us and we’ll be in touch.

 

I'm scared about my keyboard being scratched - is this something I need to worry about?

While our testing has shown that it is very difficult for anodised aluminium boards to be scratched or damaged by Plexiglas, we recommend that you take care of your keyboards when using our products.

 

SHIPPING

When will my order ship?

Currently we are taking pre-orders from May 5th to May 20th.
Orders taken in this period will ship in the 4 weeks following May 20th - so all orders will be shipped by June 17, 2019.

 

How long does shipping take? 

Once the order is ready to ship:  
-International shipping is estimated at 6-15 business days
-Australia wide shipping is estimated at 6 business days

 

Why is shipping more expensive than it used to be?

Previously, we were offering untracked shipping on orders with a value of under $100.
This worked well 95% of the time but we found that for the unlucky 5% they were getting their orders up to 5 weeks late and a few just didn’t turn up! So we’ve made the difficult decision to only offer shipping with tracking which is inherently more expensive.

If you would like to take the risk, save a few bucks and go for untracked shipping please contact us.

What are the shipping options?

All orders are shipping through Australia Post Airmail. 

 

Is there any tracking with my order?

Yes, all orders are shipped with tracking.

  

RETURNS

Unfortunately we do not offer returns or refunds for change of mind or buyer's remorse.